We enable biometric authentication for convenience and security on supported mobile devices. Once you enable biometric access in settings, you can sign in quickly without entering your password each time. This reduces friction while maintaining strong device-level authentication.
Biometric login complements other security features such as two-factor authentication and device recognition. You can manage active devices from your account dashboard and revoke access immediately if you suspect any unauthorised activity. We recommend enabling biometric access only on personal, trusted devices.
We apply strict session controls including automatic timeout and secure cookies to protect account access. Inactive sessions will be closed after a short interval to prevent unauthorised use. Users can also log out from all devices via the security panel in their account.
Session information is logged and accessible in your account for audit and security purposes. When suspicious activity is detected we may prompt additional verification to safeguard funds and personal data. Our support team is available to assist with any session-related concerns.
Enable biometric login for faster secure sessions and prioritised payouts once verification is complete.
We provide a secure password recovery flow based on email and SMS verification. If you forget your password, request a reset link sent to your registered email and confirm via a one-time SMS code. Additional verification steps may be required for accounts with recent activity or pending withdrawals.
Account recovery may include identity verification for enhanced protection. Support works with you to validate ownership while minimising delays. We do not reveal sensitive account details over chat or email without proper verification steps.
Use strong, unique passwords and enable two-factor or biometric authentication for the best protection of your account. Avoid public Wi-Fi when accessing sensitive account features and ensure your device software is up to date. We provide guidance and alerts about suspicious login attempts and recommend reviewing recent session logs periodically.
If you detect unfamiliar activity, immediately change your password and contact support. We can lock the account and guide you through verification steps to restore secure access. Prompt action helps minimise risk and speeds up resolution.
If you need help accessing your account, our support team is available via live chat and email. We prioritise account access incidents to help users regain control quickly. Provide reference details when contacting support to accelerate verification and resolution.
Support operates with strict authentication protocols to protect account privacy. We never ask for full passwords over chat or email and ask users to upload supporting documents only through secure channels. Our goal is to resolve access issues while preserving security.
Yes, biometric login is supported on compatible devices and can be enabled from your account security settings once you have completed initial verification.
Once your account is verified, typical payouts to e-wallets or PayID are processed within six hours of approval. Additional checks may be required for first-time withdrawals.
If SMS delivery fails, contact support for alternative verification steps. We can assist with email-based confirmations and guided document upload for identity validation.
